How can we help?
Search for an answer, report a problem with the app, or ask the Grail support team about your account, payments, chests and payouts.
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Grail IT Support
Ways to get help
- Report a Problem Something isn't working in the Grail app: signing in, payments, chests or payouts.
- Ask for Help A refund, a change to your account or an answer from our team.
- Browse Guides Step-by-step help with Grail: drops, chests, the marketplace and payouts.
- Contact Us Email the Grail support team.
Browse Guides
- Card RedemptionRequesting the physical card you own.
- Payouts and Identity ChecksGetting paid and verifying your identity.
- Account and Sign-inSigning in, passwords and account details.
- Chests and the MarketplaceOpening chests, card outcomes and the marketplace.
- Payments and RefundsPurchases, double charges and refunds.
- Getting StartedHow to get help and what to include.
Contact Us
Prefer to talk to someone? Email us and we will reply. Support hours: every day, 8 AM to 10 PM Pacific.